System implementation

1
Software presentation – DEMO and client's needs verification
2
Offer preparation and agreeing on the system commissioning conditions
3
System configuration and test
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A
Dictionary (Client)
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B
Invoice document templates (InfoSEB)
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C
Entering agreements (Client)
4
Implementation of modifications in the software
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A
Accounts and accesses
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B
Database and application
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C
Test
5
SaaS service preparation
6
Service start
7
1-2 months of stabilisation (learning time, when we are immediately available to help)
8
Normal use of the service
Technical support
SCOPE
2nd line
  • data correction
  • incidents handling
  • configurations
  • process and system support
3rd line
  • software bugs fixing
  • process/feasibility consultations
RESPONSE
Standard
in case of SaaS model, 2nd and 3rd line of support at the Standard level is included in the service
Extended
dedicated to the required high availability of systems, it can be purchased independently for 2nd and / or 3rd support lines, it is characterized by shorter response times, incident handling and error correction
High
dedicated to the business environment that requires almost immediate action on the part of the service provider, can be purchased independently for 2nd and / or 3rd lines of support